Frequently Asked Questions

Full source-code delivery is included in the $30,000 one-time package. Managed subscriptions include the system features and hosting under your brand without source-code delivery. The source-code package includes the rider/driver apps, admin dashboard and backend for customization under the agreed licence.

Managed plans cost $499/month for up to 50 registered drivers or $899/month for up to 150 registered drivers, plus $3,000 one-time setup. Larger fleets receive a custom quote. All system features, the server, updates and technical follow-up are included during the active subscription. Map, notification and other external usage costs are separate. The full source-code package is $30,000 one-time, with 3 months support and 6 months updates; hosting and external operating costs are separate.

We handle server hosting and technical operation for managed subscriptions. For the source-code package, server specifications and setup requirements are agreed according to your operating volume. Map services, verification messages, payment fees and app-store accounts are separate costs. Initial setup assistance and documentation are included with the source-code package.

Both options can use your project branding within the agreed setup scope. Buying the full source code lets your technical team customize the code under the commercial licence. Additional custom development and integrations are quoted separately for managed subscriptions.

Managed plans include updates and technical follow-up throughout the active subscription, during the support hours agreed in your quote. The $30,000 source-code package includes 3 months technical support and 6 months updates. Extended support and additional work require a separate agreement.

Yes, the system has a built-in translation management panel in the admin dashboard. It ships with full Arabic and English support out of the box, and you can add any additional language directly from the admin panel without touching a single line of code. The UI fully supports both RTL and LTR layouts.

The source-code package provides commercial use for one project under the agreed licence. Source-code operation does not use the registered-driver subscription tiers. Managed plans do not deliver source code and use total registered-driver limits: 50 for Launch and 150 for Growth. You may not resell or redistribute the source code itself as a product. Discuss larger fleets, additional projects and any additional development before contracting.

The system integrates with 4 payment gateways out of the box: Stripe (global), Tap (Middle East & Gulf), Moyasar (Saudi Arabia), and PayPal (global). It also includes a built-in e-wallet system with card-based top-up, saved cards for quick payments, and split payment (wallet + fallback gateway).

The apps are built with React Native, delivering near-native performance with a single codebase for both iOS and Android. The unified app serves both customers and drivers in one download — users simply switch roles. It fully supports GPS, camera, push notifications, real-time tracking, and all native device capabilities.

Yes! You can explore the full admin dashboard live at admin.ridexa.app with all features enabled. We also offer video walkthroughs of the unified mobile app (customer and driver experience) and the payment system. We encourage you to test everything thoroughly before making a decision.

Yes, the system is designed to work anywhere in the world. It supports multiple currencies, multiple languages, and both global and regional payment gateways. Whether you are launching in the Gulf, Europe, Africa, Southeast Asia, or Latin America — the system is ready to go.

We provide the complete project files along with step-by-step documentation for building and submitting the apps to both the Apple App Store and Google Play Store. You can customize the app name, icon, splash screen, and colors before publishing. Our support team also assists with the initial build and submission process during your support period.